FAQs

Royal Mail: 2-4 working days.

All times and dates given for delivery of the products are given in good faith but are estimates only.

All shipping fee is calculated at checkout.

We offer worldwide delivery via Royal Mail International Track Service.

Europe Delivery Aim: 3-5 working days, Worldwide Delivery Aim: 5-7 working days.

Please note that we do not accept returns on international and Europe orders. Additionally, customers may be subject to additional taxes and duties imposed by their country's customs authorities.

Yes, I am pleased to offer custom-made product services tailored to your specific needs and preferences. I am dedicated to bringing your vision to life, whether it's creating personalized items, modifying existing products, or crafting entirely new designs. Get in touch with me to discuss your requirements, and let's work together to turn your ideas into reality.

If your order is lost or damaged during delivery, please inspect the package upon reception. If you notice any signs of damage or if the package appears to be tampered with, please contact us immediately.

Similarly, if you believe your order is lost in transit, please reach out to us promptly. We will work with you to evaluate the issue and take appropriate steps to resolve it, whether that involves replacing the damaged items or arranging for a refund. Your satisfaction is our priority, and we are committed to making things right for you.

You can easily track the status of your order by monitoring your email inbox for notifications from Royal Mail Track Service.

Once your order is fulfilled and dispatched, you will receive an email notification containing tracking information.

This email will allow you to monitor the progress of your delivery and stay informed about its estimated arrival time. If you have any further questions about the status of your order, feel free to contact us for assistance.

How do I return items?

To be eligible for a return, your item must be in the same condition that you received, unused, and its original packaging. You'll also need the proof of purchase.

To start a return, contact us at info@boyaboyaclub.com. Please return the item as a tracked delivery so we can ensure it gets to us and in the best packaging possible or in original packaging to ensure it doesn't get damaged in transit. Returning the item will be at your risk.

Refer to our Return policy for further details.

Handle you wall pieces with care, as they may dent or break if dropped. For our acrylic mirrors, use a very soft cloth dampened with methylated spirits to clean.

Hang your wall piece in a location sheltered from wind, rain and slamming doors. This precaution helps protect it from potential damage caused by the elements and abrupt movements.

Please note that items are not to be handled by children.They are for visual enjoyment only. Do not hang items above beds or within a children's reach.